Connor Kravatz

Responsibilities:

• Manage 800 Windows, macOS, ChromeOS devices hands-on school-wide; assist central management of 4000 devices district-wide.
• Solve user issues in an Active Directory + Google Workspace environment.
• Translate technical objectives and requirements between students, faculty members, administrators, teammates, and superiors.

Accomplishments:

• Offered first diagnosis of operations-halting twice-daily+ device crashes district-wide, enabling patching and prevention.
• Configured JAMF enrollment to save 20 minutes per device deployment and streamline (remove) end-user OOBE.
• Created JAMF script templates to reduce application deployment labor from 1 hour+ to 15 minutes.
• Wrote SOPs and conducted training to closely integrate student helpdesk with technology department.

Activities:

• Provide white-glove support to district administrators and top-level account stakeholders.
• Deploy packages to 4000 mixed-OS devices using JAMF, PDQ Deploy, and Google Admin.
• Perform preventative maintenance in FortiEDR, FortiEMS, and Barracuda Backup.
• Diagnose FortiGate and Lightspeed webfilter false-positives using devtools, WireShark, and FortiAnalyzer.
• Creatively and independently solve problems using prior knowledge, tinkering, testing, internal documentation, external documentation, Good 'Ol Google, forums, blogs, vendor technical support, and any other means under the sun.

• Delivered orders in a timely manner.
• Communicated with customers.
• Managed order flow in multiple delivery apps to maximize profit.